If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by a third party payment processor who specialises in the secure online capture and processing of credit/debit card transactions.

Our website includes links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us.

Publicly Available Information  

From time to time we may obtain information from websites such as Companies House or publicly available newspaper articles.

What Information Do We Collect?

We will only ask you to supply the information that we need in order to provide you with the service or support that you are requesting. What information is collected will vary depending on what it is for.

Generally we will ask you to provide:-

• Your name
• Your contact details

Where appropriate and relevant, we may ask for additional information such as:-

• Information about your suitability or eligibility for a service – for example: information about your MND and the treatments you receive, to help us provide relevant information or support and tailor our services to meet your needs.
• Information about your financial circumstances, so that we can help with identifying appropriate financial support and benefits that may be available to you.
• how you would like us to contact you ie via email, post, telephone etc
• your bank details
• your age or date of birth, where relevant to your participation in an event or activity or for access to services and benefits
• Sensitive information such accessibility or medical information where relevant to the service being requested or your participation in an event.

How Do We Use Your Information?

How we use your information depends largely on why you are providing it. We may use your information in the ways set out below.

• We use your personal information to give you the information, support, services, or products you ask for.
• We use your information to gain a full understanding of your situation so we can develop and offer you the best possible personalised services.
• We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies. We use your personal information look into, and respond to, complaints, legal claims or other issues.
• We use your personal information to claim Gift Aid on your donations.
• We use the information you provide to complete financial transactions i.e. Stripe or PayPal when event bookings are made or orders are placed through the online shop
• We use personal data to carry out statistical analysis and research in order to help us to understand how we are performing and how we can improve our services and meet the needs of people that require our help.
• We may also use your personal information for other purposes which we specifically notify you about and, where appropriate, obtain your consent.
• If you have given consent, we may use your information to send you communications about our work and how you can help us to help you, for example, information about our campaigns, volunteering and fundraising activities and how you can donate to us. You can let us know if you would prefer not to receive these communications at any time.
• Sharing your story and knowledge. A number of families choose to share their experience of MND with us to help us in our work. These stories are often featured in case studies in our publications, online and with the media. This could include sensitive information relating to their health and family. We will only share this information if we have received full written consent from the family or individual involved.

Who Do We Share Your Information With?

We will not sell your details to any third parties.

When you have requested a service that is provided by a third party, ie counselling, then we will only pass on the details that are relevant to ensure that the service that is provided is relevant and appropriate.

Where it is appropriate and you have given us your permission to do so, we will share information with your MND clinical team.

We sometimes share your information with associated organisations who we contract with to carryout surveys with the aims of identifying needs and improving services to those affected by MND.

When you book to take part in one of our events or place an order through our online shop, your financial information is securely processed by a third party such as Stripe or PayPal.

Where you have indicated that you wish to receive mailings from us eg our newsletter, we will pass on your contact details to the mailing company who will process the mailing on our behalf. We require these companies to comply with our instructions. They are not allowed to use the information we provide for their own business and they must destroy your contact details once the mailing has been sent.

How Do We Keep Your Information Safe?

When we collect your personal information we use strict procedures and security features to make sure that only those who are authorised to access your information can. Any personal information is kept only for as long as is necessary for the purposes for which it was collected.

Our website and our computer systems all have appropriate cyber security systems in place to protect the data that they hold. When making a payment or donation through our website we use a secure server to ensure that your details are protected.

If You’re 16 Or Under

Children under 16 often take part in fundraising events for us. We collect the same basic information from them as we do for adults but with the addition of requiring a parent or guardian’s permission and email address. For those children aged 16 or under who we are asked to provide support to eg counselling, we will obtain the consent of a parent or guardian before collecting and sharing personal information to service providers about the child. We will work to the same stringent information governance guidelines for both adults and children.

Accessing And Updating Your Personal Information

You can request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please send your request to MND Scotland, 6th Floor, Merchant Exchange, 20 Bell Street, Glasgow, G1 1LG, email dataprotection@mndscotland.org.uk or telephone 0141 332 3903.

If we do hold information about you we will:

• give you a description of it.
• tell you why we are holding it.
• tell you who it could be shared with.
• let you have a concise and clear copy of the information.
  
  

We want to make sure that your personal information is accurate and up to date and we will be happy to correct or remove information you think is inaccurate.

You can also let us know if you would no longer like to receive fundraising communications from us by emailing fundraising@mndscotland.org.uk, calling us on 0141 332 3903, or writing to us at the above address.

Changes To This Policy

We keep our privacy policy under review and may change it from time to time so please check back periodically. If there are significant changes to this policy we will notify you via your email address or by placing a prominent notice on our website.

This Privacy Policy was last updated in October 2022.