Fundraising Assistant

Supporter Care

• Be the first point of contact for fundraising enquiries, ensuring everyone receives an engaged, timely, and personal response
• Manage all fundraising enquiries with a supporter led approach, allocating to the appropriate team member as required
• Work with colleagues in communications to gather fundraising stories from supporters, ensuring all relevant permissions and procedures are followed
• Build appropriate, ongoing relationships with supporters to maximise the relationship, exercising judgement, discretion, and appropriate boundaries
• Work with the Fundraising team to ensure all donations are thanked by fundraising colleagues within agreed timescales
• Work with the Fundraising Team to ensure supporter journeys are followed and appropriately flagged to colleagues as necessary
• Attend fundraising events and activities, as appropriate – evening and weekend work will be required

Organisation and Administration

• Provide organisational and administrative support to deliver first-class fundraising events and activities
• Process fundraising administration across all income streams, including community and events, individual giving, corporate, legacies, grants and trusts
• Manage the processing of all donations, ensuring receipt, banking, data capture, and fulfillment of conditions relating to donation
• Input, maintain, and extract accurate information from the CRM database
• Work with colleagues in Finance to maintain accurate financial records of donations
• Process invoices, building effective relationships with suppliers as appropriate
• Work with colleagues in Communications to maintain stock levels of fundraising materials
• Work across the organisation to source, order, and fulfil merchandise requirements
• Provide other administrative and logistical support to the team as required