National Support Advisor

We are looking for a National Support Advisor to join our team. You will manage a national caseload, primarily by phone and email, with occasional in person contact where appropriate. Your work will empower families to spend precious time making memories, rather than worrying about practical or financial challenges.

About this role

MND Scotland is the only charity in Scotland dedicated to supporting people with MND, their families, and friends.

Since being founded over forty years ago, MND Scotland has provided practical, financial and emotional support to anyone affected by MND whilst also funding essential research into finding effective treatments and a cure.

MND Scotland is funded entirely by donations and grants. The charity’s patron is Her Royal Highness, the Princess Royal.

Everything we do and the way that we do it puts the MND community at its core.

The successful candidate will manage a national caseload, primarily by phone and email, with occasional in-person contact where appropriate. Your work will empower families to spend precious time making memories, rather than worrying about practical or financial challenges.

This is a developing role in a growing service, and you’ll also contribute to shaping systems, resources, and policies that ensure consistent, high-quality support.

Everything we do is to enable people with MND to spend their precious time building special memories.

Key responsibilities

  • Provide in-depth, person-centred information and support on issues such as health and social care, disability benefits, employment, and daily living needs
  • Support individuals and families to identify entitlements and access appropriate services
  • Submit benefit applications and liaise with relevant bodies (e.g., DWP, Social Security Scotland) to ensure timely access to financial support
  • Respond to client enquiries sensitively and professionally via phone, email, or face-to-face, using a clear, jargon-free approach
  • Maintain accurate and up-to-date case records using internal online systems
  • Identify and respond to safeguarding and wellbeing concerns in line with organisational policies
  • Collaborate with NHS professionals, local authorities, and external partners to provide coordinated and holistic support
  • Contribute to service development, including the creation of internal guidance, resources, and policy documentation
  • Promote the service and maintain professional relationships that support referrals and wider service awareness
  • Stay current with relevant legislation, sector developments, and organisational updates through continuing professional development
Working hours:
Full time (35 hours per week)
Contract Type:
Fixed term contract for 12 months (with potential for extension subject to project review)
Location:
Home based, with a proportion of the working week in the central Glasgow office
Salary:
Grade 5 – £29,030.01 gross per annum
Directorate:
Support Development
Reports to:
Support Development Lead – Practical Support Lead
Closing date:
Monday 23rd June 2025 at 12 noon.
Interview date:
Monday 30th June 2025.

How to apply

To apply please email your CV, covering letter and equal opportunities form to recruitment@mndscotland.org.uk.

About us

Our vision is a world without motor neuron disease. Until that day comes, we are here to make time count for everyone affected by MND in Scotland.

You can help create a world without MND